What will I be asked?
You will be asked to please help us improve our services by answering the following:
“Overall, how was your experience of our service?” and you will be invited to respond to the question by choosing one of six options, below:
- very good
- good
- neither good nor poor
- poor
- very poor
- don’t know
It is important that you are given the opportunity to explain why you have given your answer, so please answer any follow-up questions.
“Please can you tell us why you gave your answer?” and
“Please tell us about anything that we could have done better?”
Do I have to give feedback?
No. Your answer is voluntary. But we are extremely grateful for your feedback as it provides valuable information to help ensure our patients have the best possible experience of care. All feedback is anonymous.
If you receive the survey and you do not wish to take part, you can simply reply ‘STOP’ when you receive the SMS text message.
If you do not want to be contacted for the Friends and Family Test then please inform a member of staff and we will ensure you are not contacted.
Do I have to pay for the text?
No. Responses are free.
Will you know it was me who provided the feedback?
No - your answer will not be traced back to you and your details will not be passed on to anyone.
It is completely anonymous. If you do want to discuss your care please do that by talking to the member of staff caring for you. All of the feedback is collected independently and reports are produced for each ward as well as the Trust.
